Frequently Asked Questions
Everything you need to know about our premium replacement parts and accessories.
What kind of warranty comes with my purchase?
Most parts and accessories purchased through the uBreakiFix by Asurion online store come with a 1-year limited warranty against defects in materials and workmanship.
Are these the same parts used in your repair stores?
Yes, we sell the same high-quality, rigorously tested components that our professional technicians use for repairs at our physical locations nationwide.
How long does shipping typically take?
Orders are generally processed within 24 hours. Standard shipping typically takes 3-5 business days, though expedited options are available at checkout.
What is your return policy for DIY repair kits?
We offer a 30-day return policy for unused and unopened items. Please note that once a part has been installed or the adhesive has been removed, it is no longer eligible for return.
Do you offer technical support for part installation?
While we provide high-quality parts, we recommend professional installation. We offer various online guides, but uBreakiFix is not responsible for damage caused to your device during DIY repair attempts.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.